Frequently Asked Questions
Everything you need to know about shopping with Petmate.
How long does shipping take for Petmate apparel?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and local customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own to compare dimensions for the perfect fit.
Which payment methods do you accept?
Petmate accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the 'Cancel Order' button in your confirmation email.
Are your materials sustainably sourced?
Yes, Petmate is committed to ethical fashion. Over 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with factories that adhere to fair labor standards.